🔄 Refund & Return Policy – RatiTmpNie
Effective Date: February 19, 2025
At RatiTmpNie, we strive to provide a seamless and hassle-free shopping experience. If you’re not completely satisfied with your purchase, we offer a customer-friendly return and refund policy to ensure your satisfaction.
📌 1. General Return Policy
We accept returns within 30 days of the delivery date for eligible products. Items must be:
✔️ In original condition – Unused, undamaged, and in original packaging.
✔️ With all accessories – Including manuals, cables, and any included free items.
✔️ With proof of purchase – Order confirmation email or invoice.
🚫 Non-Returnable Items:
- Items marked as Final Sale or Non-Returnable.
- Opened software, digital downloads, or gift cards.
- Products damaged due to improper use or unauthorized modifications.
📢 Important: Any item returned after 30 days may not be eligible for a refund or exchange.
🔁 2. How to Initiate a Return
To request a return, follow these simple steps:
1️⃣ Contact Us – Email info@ratitmpnie.com or call (910) 533-3303 with your order details.
2️⃣ Receive a Return Authorization (RA) Number – Our team will provide an RA number and return instructions.
3️⃣ Pack & Ship the Item – Securely package your item and include the RA number on the shipping label.
4️⃣ Processing & Approval – Once received, our team will inspect the return and process your request.
📦 Return Address:
RatiTmpNie Returns Department
5315 Cornwallis Rd, Turkey, North Carolina
💰 3. Refund Policy
We process refunds within 5-7 business days after receiving the returned item.
✔️ Approved Refunds: Credited to the original payment method.
✔️ Partial Refunds (if applicable): A restocking fee (10-20%) may apply for opened or used products.
✔️ Refund Denial: Items that don’t meet our return conditions may be returned to you at your expense.
🚫 Non-Refundable Costs:
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
- Custom orders and clearance items are final sale.
📢 Important: If your refund isn’t processed after 7 business days, contact your bank or credit card provider, as processing times vary.
🔄 4. Exchange Policy
✔️ Exchanges are available for defective or damaged items within 30 days of purchase.
✔️ If the exact product is unavailable, we offer a replacement of equal value or store credit.
✔️ The exchange process follows the same steps as returns.
📢 For a quick exchange, place a new order and return the original item for a refund.
🚚 5. Return Shipping Costs
✔️ If the return is due to an error on our part (wrong or defective item), we cover 100% of the return shipping costs.
✔️ For customer-initiated returns (e.g., change of mind), return shipping costs are the customer’s responsibility.
📢 Tip: Use a trackable shipping method and keep your receipt for reference.
⚠️ 6. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 48 hours of delivery with:
✔️ Order number
✔️ Photos of the product & packaging
✔️ Description of the issue
Our team will quickly resolve the issue with a replacement or full refund.
📞 7. Contact Us for Support
Have a question about your return or refund? Our customer support team is here to help!
📧 Email: info@ratitmpnie.com
📞 Phone: (910) 533-3303
🏢 Address: 5315 Cornwallis Rd, Turkey, North Carolina
🌐 Website: www.ratitmpnie.com
🔹 Shop with confidence – Your satisfaction is our priority! 🔹